General Terms and Conditions of Booking and Stay

Last updated: September 2026. By confirming a booking, the guest declares that they have read and accepted these terms. The version in force at the time of booking applies. This is a translation of the Spanish version, which prevails in case of discrepancy.

1. Provider

Finca La Fé SRL – Las Yungas Lodge · CUIT 30-71878558-4 · Ruta 6, (4501) Santa Clara, Santa Bárbara Department, Province of Jujuy, Argentina · WhatsApp +549 3888 45 11 85.

Registered in the Registro Provincial de Prestadores (Law No. 5198): No. 534.

These terms are governed by Argentine Consumer Protection Law No. 24.240, the Argentine Civil and Commercial Code, Personal Data Protection Law No. 25.326 and the tourism regulations of the Province of Jujuy.

2. Prices and booking

• Prices are expressed in Argentine pesos (ARS) and are final prices.
• A booking is confirmed once the deposit (or the full amount, for the non-refundable rate) has been received and the confirmation has been sent by email or WhatsApp.
• The person making the booking is responsible for the accuracy of the details entered. They must have read the commercial information and these terms of sale, and pass these terms on to their companions.

3. Payment

Flexible rate

• 30% deposit of the total amount on booking. The deposit (seña) is confirmatory and is credited towards the price (art. 1059 of the Civil and Commercial Code).
• Balance (70%) payable on site, on arrival, by card, cash or bank transfer.
• 10% discount on the balance when paid in cash.

Non-refundable rate

• 100% payment on booking, in exchange for a preferential price.
• Dates cannot be changed and the amount is not refunded in case of cancellation or no-show.

4. Cancellations and date changes

Cancellations and date changes under the flexible rate follow the scale below, calculated on the total amount of the stay:

• 31 days or more before arrival: administrative fee of 25,000 ARS. The rest of the deposit is refunded.
• Between 30 and 15 days before arrival: 50% of the total amount.
• 14 days or less before arrival: 100% of the total amount.
• No-show or early departure: 100% of the total amount of the nights booked.

Date changes are subject to availability. Refunds are made by the same payment method within 10 business days.

Cancellation by Finca La Fé. If, due to force majeure (extreme weather, road closure, health emergency, etc.), we are unable to provide the stay, the guest may choose between a full refund of the amounts paid or a new date at no extra cost.

5. Check-in and check-out times

Check-in from 2:00 pm and check-out by 10:00 am. For the time being, we cannot welcome guests outside these hours; please plan your journey accordingly.

6. Children

Children are welcome. They remain at all times under the care and responsibility of their parents or accompanying adults, especially near the hot tub, the fire pit, slopes and trails. Minors under 18 are not accepted without a responsible adult.

7. Pets

Pets are not allowed, to protect the wildlife and the peace of the farm’s animals.

8. Solar power and equipment

The lodges run on solar power, in a remote setting. This means:

• no air conditioning, electric heating or refrigerator (we recommend bringing a cooler);
• household appliances and high-consumption devices cannot be plugged in (hair dryer, Starlink Mini antenna, etc.);
• the sockets (type A and type C) are only for charging phones, cameras and similar low-consumption devices;
• basic WiFi access during the day;
• no mobile phone signal or landline.

In extreme weather conditions (for example during a storm), occasional power cuts may occur, which may also affect WiFi access.

Damage to the electrical system caused by the use of unauthorised devices may be charged to the guest.

9. Accessibility

The lodges and their access paths are not adapted for people with reduced mobility or physical disabilities: there are stairs, and the trails are unpaved and sloped. If you have a specific need, please contact us before booking so we can assess together whether the stay is possible.

10. Health and natural environment

Finca La Fé is located in the heart of the subtropical mountain forest (Yungas), far from major medical facilities. Insects, humidity, spring heat and uneven terrain are part of the place.

• If you have any doubt about whether your health is compatible with a stay in the Yungas, we recommend consulting your doctor before travelling.
• The area is strongly discouraged for people allergic to insect stings, with significant physical frailty or with a condition requiring quick access to medical services.
• We recommend having valid travel or health insurance.
• Please inform us when booking of any relevant health condition, allergy or dietary restriction.

Health self-declaration. Finca La Fé may ask any guest, before confirming a booking or while it is in force, for a signed self-declaration certifying that their health is compatible with the conditions of the stay described in this section and in section 12. If the requested declaration is not sent within 5 days, Finca La Fé may cancel the booking with a full refund of the amounts paid. Interruption of the stay at the guest’s initiative is governed by section 4 (early departure).

11. Gluten-free food (sin TACC)

Finca La Fé is not a restaurant open to the public: meals are an add-on to the accommodation, reserved exclusively for guests. Therefore, the obligation to offer a gluten-free menu that Law No. 26.588 (as amended by Law No. 27.196) imposes on restaurants, bars and food establishments does not apply to us.

However, upon request at the time of booking, we can prepare some gluten-free meals. Our kitchen is not an exclusively gluten-free space, so we cannot guarantee the complete absence of traces. To reduce the risk of cross-contamination, we do not offer gluten-free bread or baked goods. Guests with coeliac disease are welcome to bring their own certified gluten-free products.

12. Excursions

Due to our location, all proposed routes (trekking, horseback riding) involve changes in elevation, dense vegetation in summer, trails that are sometimes steep or slippery, and the normal presence of insects of the subtropical forest.

• Excursions require good general physical condition. Before each outing, participants inform the guide of their health and experience.
• Horseback riding: maximum rider weight of 85 kg, for the participant’s safety and the horses’ welfare.
• It is each participant’s responsibility to inform us, before booking, about their health, in particular if they are over 65, pregnant, or have heart, respiratory or bone and joint conditions. Finca La Fé reserves the right to request a medical certificate of fitness.
• Minors take part accompanied by a responsible adult.
• Participants agree to follow the guide’s instructions and to wear the recommended equipment (closed shoes, long trousers, repellent, hat, water).

The guide may modify, suspend or not start an excursion, or refuse a participant, if they consider that safety conditions are not met. If the suspension is due to reasons beyond the participant’s control, we will offer another date or a refund of the excursion.

13. Conduct and right of admission

Finca La Fé is a place of rest and nature. We reserve the right of admission and stay regarding anyone who disturbs other guests, endangers the safety of people, animals or facilities, causes damage or does not respect these terms or the staff’s instructions. In such cases, we may end the stay: unused nights will not be refunded, without prejudice to any claim for damage caused.

This right is always exercised respectfully and never on discriminatory grounds (Law No. 23.592 and art. 8 bis of Law 24.240).

14. Respect for the natural environment

Finca La Fé is located in the heart of the Yungas forest. To help preserve it, we ask you to:

• walk only on marked trails or with a guide, and park only in designated areas;
• not feed or approach wildlife;
• not throw litter on the ground and use the bins provided;
• not hunt or fish, and not cut wood or trees;
• light fires only in the designated fire pits (fogones) and put them out completely before leaving.

Failure to follow these rules is governed by section 13.

15. Guest registration and liability

• On arrival, each adult guest presents their ID or passport for the guest register required by provincial regulations.
• Guests are liable for any damage they or their companions cause to the lodge, its equipment or the farm’s facilities.
• Valuables remain the guest’s responsibility.

16. Personal data protection

We process your personal data in accordance with Argentine Personal Data Protection Law No. 25.326 and its Regulatory Decree No. 1558/2001.

• Data controller: Finca La Fé SRL.
• Data collected: name, email, phone number, country, dates of stay, number of guests, preferences and ID document details.
• Purpose: form data is used exclusively to manage your booking and stay (confirmation, payment, communications before and after the stay) and to comply with legal and tax obligations. It is not used for advertising without your express consent and is never sold or transferred to third parties.
• Payments: online payments are processed by Mercado Pago. Finca La Fé does not store your card details.
• Service providers: to run the website and bookings, we use technology services (web hosting, database, messaging, payment processing) that may store data on servers outside Argentina with adequate levels of protection. By booking, you consent to this transfer (art. 12 of Law 25.326). We only disclose data to public authorities when required by law.
• Cookies: the website does not use advertising cookies or audience measurement tools. Some pages include a Google Maps map, subject to Google’s privacy policy.
• Retention: for as long as needed to manage the booking, and for the periods required by tax and commercial regulations.
• Your rights: you may request access to, rectification, updating or deletion of your data by messaging us on WhatsApp.

The data subject has the right to access their personal data free of charge at intervals of no less than six months, unless a legitimate interest is shown, in accordance with article 14, paragraph 3 of Law No. 25.326. The Agencia de Acceso a la Información Pública, as the supervisory authority of Law No. 25.326, is empowered to handle complaints and claims from anyone whose rights are affected by non-compliance with personal data protection rules.

17. Questions, complaints and applicable law

If you have any issue, please message us first on WhatsApp: we will look for a quick solution.

As a consumer, you may also file a complaint with the Dirección Provincial de Defensa del Consumidor de Jujuy (Consumo Protegido Jujuy) or with the national authority (Defensa de las y los consumidores).

These terms are governed by the laws of the Argentine Republic. The ordinary courts of the Province of Jujuy have jurisdiction, without prejudice to the rights granted to consumers by Law 24.240. In case of discrepancy between translated versions, the Spanish version prevails.